A request to the airlines.
(Khoi Vinh’s tale of 24 hours of airline woe)
I’ve been in this position before, too. Airline incompetence can be a big issue, and I imagine that airline employees make mistakes due to complicated software or lack of experience.
The fast food industry has been installing order displays in drive-thru lines, so that orders taken by dictation can be checked by the orderer, even before getting a total. Before they existed, it was always a toss-up whether the order-taker heard all the special requests correctly, and the tedious back-and-forth repetition of the full order really isn’t as necessary when you have all the details in front of your face.
Now, if only I could see my itinerary changing in a screen in front of me, in clear readable terms, while I was talking with a customer service person tapping away at some arcane terminal. That would let me verify things instantly in the same way that the fast food confirmation screen works.
The link doesn’t work.
Thanks, fixed.